Patient Access & Scheduling Specialist

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service as the first point of contact, greeting patients and guiding them through the intake and scheduling process.

Responsibilities include verifying demographics, handling payments, coordinating referrals, arranging interpreter services, and supporting registration and telemedicine activities to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology is helpful and customer service is essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verify demographics.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling, referrals, and pre-authorizations; operate multi-line phone.
• Prepare and coordinate charts and supporting provider documents.
• Assist with patient financial arrangements and eligibility as needed.
• Support telemedicine appointments and recall management.

Skills

Customer service

Medical terminology

Communication skills

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to provide extraordinary customer service as the first point of contact, greeting patients and guiding them through the intake and scheduling process.

Responsibilities include verifying demographics, handling payments, coordinating referrals, arranging interpreter services, and supporting registration and telemedicine activities to ensure a smooth patient experience.