Patient Access & Scheduling Concierge

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

health insurance

dental insurance

vision insurance

life insurance

a 401(k) retirement plan

work/life balance benefits

a generous time off package to balance

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional patient service. As the first point of contact, you will greet patients, verify demographics, and handle documents and payments to ensure a smooth check-in experience.

You will coordinate scheduling with the nursing team, arrange referrals, manage pre-authorizations, and assist with financial arrangements, while supporting telehealth and in-clinic processes.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team and providers to coordinate and schedule appointments.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional patient service. As the first point of contact, you will greet patients, verify demographics, and handle documents and payments to ensure a smooth check-in experience.

You will coordinate scheduling with the nursing team, arrange referrals, manage pre-authorizations, and assist with financial arrangements, while supporting telehealth and in-clinic processes.