Patient Access & Scheduling Specialist

University Hospitals; Elyria (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

University Hospitals in Elyria, OH seeks a Patient Access Representative to be the first point of contact for patients and families. You will assist with demographics, insurance verification, payments, and MyChart usage to ensure smooth registration and a positive patient experience.

In this role you will coordinate with the medical care team to keep appointments on schedule, answer patient questions, and help patients navigate the billing and registration process.

Responsibilities

• Check patients in and out for medical visits.
• Answer phone inquiries and schedule appointments.
• Assist patients with enrolling and utilizing MyChart.
• Enter, update and validate patient demographic, insurance & financial information to ensure accurate registration.
• Communicate information and important details to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effective work EPIC workqueues, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Tools

EPIC

Job description

University Hospitals in Elyria, OH seeks a Patient Access Representative to be the first point of contact for patients and families. You will assist with demographics, insurance verification, payments, and MyChart usage to ensure smooth registration and a positive patient experience.

In this role you will coordinate with the medical care team to keep appointments on schedule, answer patient questions, and help patients navigate the billing and registration process.