Patient Access & Scheduling Specialist

Essentia Health; Deer River (MN); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contributions

Tuition reimbursement

Job summary

Essentia Health’s Deer River Clinic seeks a Patient Access Representative to greet customers, collect demographics and financial information, and ensure accurate registration and billing. You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers, handle checkouts, set follow-up appointments, and provide cost estimates and itineraries.

This 0.7 FTE daytime/evening/night shifts require excellent communication, attention to detail, and a commitment to

Qualifications

• Interviews patients to obtain demographic details and financial information.
• Collects insurance information and updates medical records.
• Performs point-of-service data collection and reconciles cash drawer.
• Excellent customer service and communication skills.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Skills

Patient Access

Customer Service

Data Entry

Cash Handling

Job description

Essentia Health’s Deer River Clinic seeks a Patient Access Representative to greet customers, collect demographics and financial information, and ensure accurate registration and billing. You will coordinate with Virtual Patient Registration Representatives and Patient Schedulers, handle checkouts, set follow-up appointments, and provide cost estimates and itineraries.

This 0.7 FTE daytime/evening/night shifts require excellent communication, attention to detail, and a commitment to