Patient Access Representative - Casual

Essentia Health; Deer River (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous paid time off

Wellness resources

Job summary

Essentia Health in Deer River is seeking a Patient Access/Registration professional to greet customers and manage the patient registration process with professionalism and courtesy. You will interview patients, collect demographics and financial information, and coordinate with Virtual Registration Representatives and Patient Schedulers to ensure accurate data and smooth checkouts.

The role requires handling co-payments, scheduling follow-ups, and providing cost estimates.

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience.
• Certification program within six months of hire date.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and initial health information for accurate registration.
• Obtains copies of insurance cards and IDs and updates patient records accordingly.
• Performs point of service data collection, including collecting co-payments and down payments; reconciles cash drawer and reports daily deposits.
• Maintains all assigned work queues according to supervisor’s instructions.
• Interacts positively with patients, coworkers, and others to provide high-quality customer service.
• Answers incoming calls, schedules appointments, and refers to clinical teams as needed.
• Sanitizes registration equipment between uses and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Customer service

Interpersonal skills

Phone etiquette

Education

Healthcare Business Insight Patient Access 2nd Level Certification Program (within six months)

Job description

Building Location:

Deer River Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision

• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary

• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue

• Maintains all assigned work queues according to supervisor’s instructions and guidance

• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service

• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed

• Sanitizes registration equipment between each use and restocks basic supplies

• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience

• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

FTE:

0

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Day/Eve/Night

Shift End Time:

Day/Eve/Night

Weekends:

Rotating weekends

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.