Patient Access Representative - 0.7

Essentia Health; United States; Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer contribution

Tuition reimbursement

Job summary

Essentia Health is seeking a Patient Access/Registration representative to greet customers, collect demographics and financial information, and facilitate the registration and checkout process. The role includes scheduling follow-ups, providing cost estimates, and liaising with Virtual Registration Representatives and Patient Schedulers.

The position may involve remote or hybrid options and day/evening/night rotations within the United States.

Qualifications

• Experience in patient access and scheduling is preferred.
• Strong communication and interpersonal skills required.
• Ability to collect and verify demographics and billing information.

Responsibilities

• Interviews patients to collect demographic and financial information.
• Gathers insurance cards and IDs and updates patient records.
• Collects co-payments and reconciles cash, reports deposits for revenue accuracy.
• Manages queues and supports clinical team as needed.
• Answers calls, schedules appointments, and provides cost estimates and itineraries.

Skills

Customer service

Patient interactions

Cash handling

Job description

Building Location: Deer River Clinic

Department: 1006160

REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments. Education Qualifications:

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience

Licensure/Certification Qualifications

FTE: 0.7

Possible Remote/Hybrid Option:

Shift Rotation: Day/Eve/Night Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No Call Obligation:

No Union:

Union Posting Deadline:

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.