Patient Access Representative - Casual

Essentia Health; United States; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Job summary

Essentia Health is hiring for the position of Patient Access Representative at the Deer River Clinic. This role involves greeting patients, collecting their registration information, and scheduling appointments.

The ideal candidate will demonstrate strong customer service skills and a commitment to providing excellent care. Candidates are encouraged to apply if they have relevant experience, as well as healthcare certifications.

Qualifications

• Experience in patient registration processes and patient scheduling.
• Ability to interact positively and in a caring manner with patients.

Responsibilities

• Greet customers and facilitate patient registration.
• Interview and collect demographic and financial information.
• Perform data collection and manage work queues.

Skills

Customer service

Data collection

Patient interaction

Appointment scheduling

Insurance processing

Education

Healthcare Business Insight's Patient Access 2nd Level Certification

Job description

Building Location: Deer River Clinic Department: 1006160 REGISTRATION - EH SS Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications

• Key Responsibilities: Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtain copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Perform point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintain all assigned work queues according to supervisor’s instructions and guidance
• Interact positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answer incoming phone calls, schedule appointments, and refer to clinical team as needed
• Sanitize registration equipment between each use and restock basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications

FTE: 0
Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America)
Shift Start Time: Day/Eve/Night
Shift End Time: Day/Eve/Night
Weekends: Rotating weekends
Holidays: No
Call Obligation: No
Union: Union
Posting Deadline:
Compensation Range: $17.63 - $26.45

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Employee Benefits at Essentia Health

• Medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
• 401(k) plan with employer contributions to help you plan for the future
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling
• Generous time off
• Wellness resources focused on your physical, mental, and emotional health

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health Values and Culture

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Equal Opportunity Statement

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.