Patient Access & Scheduling Specialist

Crossing-Healthcare; Longview Place (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Crossing Healthcare is seeking a Patient Access Representative to greet patients, verify demographics and insurance details, and ensure all pre-appointment requirements are complete. The role supports the clinic by confirming identities, updating information, and handling inquiries with a focus on strong customer experience.

Responsibilities include scheduling, reminders, and communication with patients and providers.

Qualifications

• High School Diploma or equivalent required.
• Healthcare setting experience preferred (1–2 years).
• Ability to maintain confidentiality and work with diverse populations.
• Strong communication and customer service skills required.

Responsibilities

• Greet and check in patients; verify demographic, financial, insurance data and signatures.
• Ensure pre-appointment information is up to date prior to visits.
• Confirm patient identity and locate appointment details in the system.
• Assist with scheduling, reminders, and rescheduling calls.
• Provide information to patients and outside callers; support providers with scheduling.

Skills

Communication skills

Customer service

Confidentiality

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

EHR system

Job description

Crossing Healthcare is seeking a Patient Access Representative to greet patients, verify demographics and insurance details, and ensure all pre-appointment requirements are complete. The role supports the clinic by confirming identities, updating information, and handling inquiries with a focus on strong customer experience.

Responsibilities include scheduling, reminders, and communication with patients and providers.