Patient Access Specialist - Front Desk & Scheduling

Crossing Healthcare; Decatur (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Crossing Healthcare in Decatur, IL is seeking a Patient Access Representative to greet patients, collect demographics, financial and insurance data, and verify identity for accurate check-in.

You will schedule and reminder calls, answer questions, direct calls, and input information into the EHR, supporting providers with scheduling. A High School diploma and 1–2 years in healthcare are preferred; this is a full-time role at a community facility.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of experience in a health care setting preferred.

Responsibilities

• Greets and checks in patients, collects demographics, financial, and insurance data.
• Ensures pre-appointment information is up to date and accurate.
• Confirms patient identity with proper identification.
• Schedules appointments and notifies patients of changes.
• Handles inquiries and directs calls appropriately.
• Scans paperwork into the EHR system.
• Provides information to patients and outside callers.
• Supports providers with scheduling and reminders.
• Maintains confidentiality and adheres to policies.

Skills

Customer service

Data entry

Communication skills

Multitasking

Confidentiality

Telephone system

Education

High School Diploma or equivalent

Tools

EHR software

Job description

Crossing Healthcare in Decatur, IL is seeking a Patient Access Representative to greet patients, collect demographics, financial and insurance data, and verify identity for accurate check-in.

You will schedule and reminder calls, answer questions, direct calls, and input information into the EHR, supporting providers with scheduling. A High School diploma and 1–2 years in healthcare are preferred; this is a full-time role at a community facility.