Patient Access & Scheduling Specialist

Heartland Health Services; Peoria (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

10 Paid Holidays off per Year

PTO - 4 Weeks Accrued per Year

401K Match up to 4%

Health Benefits Start Day 1 (Medical/D

Job summary

Heartland Health Services in Peoria, IL is seeking a Patient Access Representative 2 to perform front-desk and billing support. The role involves gathering patient information, scheduling, and ensuring accurate data entry in the practice management system.

You'll greet patients, collect payments, and coordinate with clinical staff to support efficient patient flow and service quality. A high school diploma and strong communication are required; bilingual skills are a plus.

Qualifications

• High school diploma or equivalent.
• Courteous, efficient telephone manners; prompt routing of calls.
• Ability to read and write to review, file, and maintain patient medical records and charts, and to operate standard office equipment.
• Ability to work varying schedules and have reliable transportation.
• Ability to communicate with supervisor via cell phone regarding staffing changes.
• Strong interpersonal skills to greet patients, visitors, and staff with a smile and obtain required information and respond to their questions.
• Analytical ability to balance and organize work to perform multiple functions for the department.
• Basic Microsoft Word and Excel knowledge preferred but not required.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Floats to all Heartland locations as requested; responsible for updating and maintaining related Heartland expense report.
• Promptly greets patients and visitors upon arrival; is always consciously aware of all people entering Heartland.
• Answers telephone in a prompt, polite, courteous manner and directs calls to the appropriate persons/departments per in-basket message and/or transfer of phone call.
• Initiates or updates demographic and billing information to ensure accuracy and completeness of data; enters such data into the practice management system.
• Interviews patients to obtain verification of identification, insurance and billing information, medical records, and related reporting measures.
• Verifies and scans insurance cards and all required documentation into practice management system.
• Obtains information from the State of Illinois MEDI system and adds/updates patient’s information in the practice management system.
• Notifies clinical staff when patients are registered through the practice management system.
• Collects various forms of payments from patients as appropriate. Ensures payment coincides with the practice management system and credit card terminal.

Skills

Phone etiquette

Interpersonal skills

Data entry

Scheduling

Communication

Education

High school diploma or equivalent

Tools

Practice management system

Job description

Heartland Health Services in Peoria, IL is seeking a Patient Access Representative 2 to perform front-desk and billing support. The role involves gathering patient information, scheduling, and ensuring accurate data entry in the practice management system.

You'll greet patients, collect payments, and coordinate with clinical staff to support efficient patient flow and service quality. A high school diploma and strong communication are required; bilingual skills are a plus.