Patient Access Representative

Crossing Healthcare; Decatur (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Crossing Healthcare in Decatur, IL is seeking a Patient Access Representative to greet patients, collect demographics, financial and insurance data, and verify identity for accurate check-in.

You will schedule and reminder calls, answer questions, direct calls, and input information into the EHR, supporting providers with scheduling. A High School diploma and 1–2 years in healthcare are preferred; this is a full-time role at a community facility.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of experience in a health care setting preferred.

Responsibilities

• Greets and checks in patients, collects demographics, financial, and insurance data.
• Ensures pre-appointment information is up to date and accurate.
• Confirms patient identity with proper identification.
• Schedules appointments and notifies patients of changes.
• Handles inquiries and directs calls appropriately.
• Scans paperwork into the EHR system.
• Provides information to patients and outside callers.
• Supports providers with scheduling and reminders.
• Maintains confidentiality and adheres to policies.

Skills

Customer service

Data entry

Communication skills

Multitasking

Confidentiality

Telephone system

Education

High School Diploma or equivalent

Tools

EHR software

Job description

Job Details

Job Location: Community Health Improvement Center - Decatur, IL 62521

Position Type: Full Time

Education Level: High School

Salary Range: $15.00 - $20.00 Hourly

The Patient Access Representative welcomes patients, checks all pre-appointment requirements including patient information and notifies the clinic that patients have arrived for their appointments. The Patient Access Representative will support Crossing Healthcare’s mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures.

Supervisory Responsibilities

none

Duties/Responsibilities

• Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete
• Ensures that all pre-appointment information is up to date and accurate prior to appointments
• Confirms identity with proper identification
• Accesses Web-site to obtain status of Medical card
• Obtains and enters appropriate Proof of Income documentation
• Handles patient inquiries and concerns politely and knowledgably, referring when appropriate to other staff members
• Provides feedback and collaborates with co-workers and leadership to improve departmental performance
• Answers telephone professionally and directs calls appropriately
• Remains aware of all call queues and completes call processing in an efficient manner while maintaining a high level of customer experience
• Conduct scheduling/reminder/re-scheduling phone calls to patients.
• Schedules appointments for patients and notifies patients of changes in appointments
• Provide information to patients/outside callers.
• Provide schedule support to providers.
• Reschedules appointments as needed
• Scans paperwork into EHR
• Record and deliver messages.
• Works at other sites as needed
• Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors
• Completes all annual mandatory requirements and conditions of employment
• Copies, faxes and mails documents as requested
• Performs other duties as required

Competencies

• Ability to maintain confidentiality
• Ability to relate to persons of various economic levels and cultures
• Average to above average level of interest in working with people and data
• Cooperative attitude, with the ability to be assertive when needed
• Proficiency in use of telephone system, computer, and basic office equipment
• Superior listening, verbal, and written communication skills
• Excellent data entry and typing skills
• Knowledge of customer service practices and principles
• Ability to handle the stressful situation appropriately
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Education and Experience

• High School Diploma or equivalent
• One to two years’ experience in health care setting preferred

Physical Requirements

• Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
• Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.
• Pleasant speaking voice