Patient Access & Scheduling Specialist

Billings Clinic; Cody (WY); Sur place; USD 23 000 - 29 000; Plein temps

Résumé du poste

Billings Clinic in Cody, Wyoming, seeks a Patient Access Specialist to support patient flow, manage check-in/check-out, and coordinate appointments across departments. The role emphasizes accurate data entry, insurance verification, and customer service in a rural CAH clinic setting.

The position requires strong communication and organizational skills, with a starting wage range and full-time status. Training and supportive team environment are highlighted throughout the posting.

Qualifications

• One year customer service experience; healthcare preferred
• Demonstrated excellence in customer service skills

Responsabilités

• Greet and register patients, triaging red flag symptoms when needed, and accurately entering demographic and insurance information.
• Schedule, reschedule, and coordinate appointments for provider visits and ancillary services based on clinical protocols.
• Support front desk functions across multiple departments, including walk-in clinics, rehab, imaging, or nursing units.
• Educate patients on Notice of Privacy Practices (NOPP), Patient Rights, and obtain signatures on required documents.
• Initiate collection of co-payments, deposits, and account balances; perform payment posting and reconcile cash drawers.
• Monitor lobby and waiting areas to maintain cleanliness and efficient patient flow, keeping wait times minimal.
• Assist with intake for patients needing non-encounter-based services (e.g., blood pressure checks), coordinating with clinical staff.
• Process incoming faxes, mail, and packages, and ensure timely distribution to appropriate staff.
• Answer, triage, and transfer incoming phone calls; provide basic information on services, providers, and scheduling.
• May assist with outbound follow-up calls related to missed appointments or referrals.

Connaissances

Customer service

Cross-department support

Formation

High school diploma or equivalent

Description du poste

Billings Clinic in Cody, Wyoming, seeks a Patient Access Specialist to support patient flow, manage check-in/check-out, and coordinate appointments across departments. The role emphasizes accurate data entry, insurance verification, and customer service in a rural CAH clinic setting.

The position requires strong communication and organizational skills, with a starting wage range and full-time status. Training and supportive team environment are highlighted throughout the posting.