Patient Access Specialist (Full-time/Cody)

Billings Clinic; Cody (WY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) Retirement Plan

Paid Time Off

Wellness program

Job summary

Billings Clinic in Cody, Wyoming, is seeking a Patient Access Specialist (Full-time) to greet and register patients, collect demographic and insurance information, schedule appointments, and handle co-payments. The role may float to other areas to support patient flow and ensure timely service.

We offer comprehensive benefits and a 403(b) retirement plan, with a strong emphasis on teamwork, safety, kindness, and courageous service across Montana, Wyoming and the region.

Qualifications

• High school diploma or equivalent.
• Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.
• One year customer service experience; healthcare preferred.
• Or an equivalent combination of education and experience will be considered.

Responsibilities

• Greets patients and collects demographic and insurance information, and assists with online registration.
• Schedules, reschedules and coordinates appointments and related tasks.
• Initiates collection of co-payments and processes payments.
• Assists walk-in patients with non-encounter-based access and coordinates with clinical staff.
• May float to other areas to help patient flow and coverage.

Skills

Customer service

Education

High school diploma or equivalent

Some college / healthcare classes

Job description

Patient Access Specialist (Full-time/Cody)

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as aMagnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Patient Access Specialist (Full-time/Cody)

CODY CLINIC - 6760 (BILLINGS CLINIC CODY CLINIC)

req13007

Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE:$17.00 - 21.25

Patient Access Specialists are instrumental in ensuring theefficient and effective flow of patients’ access needs throughout the facility. In this full-time, temporary position you will be responsible for greeting andregistering patients, gathering appropriate demographic and insuranceinformation, scheduling appointments, laboratory tests and ancillary servicesand the collection of co-payments. Position must fully understand theramification and impact of incomplete or inaccurate information to revenue cycle. Position may float to other areas within the facility to include nursing units,rehabilitation services, etc. to assist with patient flow.

Essential Job Functions

• Supports and models behaviors consistent with BillingsClinic’s and facility’s mission, vision, values, code of business conduct andservice expectations. Meets all mandatory organizational and departmentalrequirements. Maintains competency in all organizational, departmental andoutside agency standards as it relates to the environment, employee, patientsafety or job performance.
• Greets patients and identifies any red flag symptoms requiringtriage/assessment by nurse, completes on-line registration informationgathering complete demographic and insurance information that results in theability to provide correct information for patients, guarantor, and insurancefollow-up. Competently and courteously educates patients about various formsthat require their signature.
• Schedules, reschedules and coordinates appointments in a manner that meetsthe patient’s needs and assists the department in the management of patientflow utilizing knowledge of physician/non-physician scheduling protocols. Mayschedule and enter orders for ancillary services via the information systems.Instructs patients on specific preparations and/or restrictions necessary toprepare for ancillary procedures as defined by clinical protocols. Floats toprovide front desk support at the various nursing units as may be needed.
• Initiates collection of co-payments in accordance with each patient’sindividual insurance requirements. Collects deposits on account from self-paypatients. Accepts all other payments on accounts and provides cash receiptsforall transactions. Maintains and reconciles cash drawer bank deposit byfollowing written reconciliation policies and procedures ensuring each cashdrawer balances daily.
• Assists walk-in patients with non-encounter-based access (i.e., bloodpressure checks) and coordinates communication with the clinical providers orother patient care staff as appropriate.
• Coordinates with patients, providers, nursing staff to ensure MedicaidPassport and other authorizations for referrals required by insurance carriersare obtained and entered into the scheduling system for reimbursement purpose.
• Performs patient check out/procedure and scheduling processes.
• Responsible for monitoring waiting areas to ensure areas are clean and neat. Monitoring to ensure patient flow is optimized and wait times do not exceed 15minutes.
• Prints and reconciles the missing encounter to ensure all encounter forms areaccounted for. Provides appropriate communication to the clinic departmentmanager.
• Responsible for receiving all incoming faxes, mail, freight and packages andfor timely distribution to appropriate areas.
• Responsible to courteously and accurately answer and direct physician andconsumer telephone calls per department standards in a clear audible voice. Pages, transfers and delivers calls to appropriate destinations usingpredetermined questions format. Articulates Pages are conducted in a friendly,clear, readable and concise manner. Responds to basic inquiries regarding thefacilities’ services, program offerings and physician specialty information.
• Screens incoming nursing unit telephone calls for appropriate referrals tonurse, physician and/or non-physician provider.
• May assist nursing staff with initiating follow-up calls to patients forno-shows, referral appointments and other general questions.
• Performs other duties as assigned or needed to meet the needs of thedepartment/organization.

Minimum Qualifications

Education

• High school diploma or equivalent
• Some college or healthcare focused classes preferred such as medicalterminology, medical office practices, etc.

Experience

• Demonstrated excellence in customer service skills
• One year customer service experience; healthcare preferred

Or an equivalent combination of education and experiencerelating to the above tasks, knowledge, skills and abilities will beconsidered.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations during the recruitment process.

Human Resources is located on the corner of North 29th and8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.