Patient Access & Scheduling Specialist

Rochester General Hospital; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health's Women's Health department seeks an Access Associate to greet patients, conduct check-in/check-out, and handle payments at the Women's Care Center in Rochester, NY. This per diem role offers flexible weekday hours, typically 8:15am-4:45pm, Monday through Friday, and requires a warm, inviting demeanor as the first point of contact for patients and families.

The successful candidate will assist with scheduling, pre-registration, insurance verification, and collecting

Qualifications

• Associates Degree preferred.
• 1 year of customer service experience preferred.
• Intermediate computer skills preferred.
• Customer Service and communication skills preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Provides an estimate of cost when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.

Skills

Customer Service

Communication skills

Intermediate computer skills

Education

Associates Degree

Job description

Rochester Regional Health's Women's Health department seeks an Access Associate to greet patients, conduct check-in/check-out, and handle payments at the Women's Care Center in Rochester, NY. This per diem role offers flexible weekday hours, typically 8:15am-4:45pm, Monday through Friday, and requires a warm, inviting demeanor as the first point of contact for patients and families.

The successful candidate will assist with scheduling, pre-registration, insurance verification, and collecting