Patient Access & Scheduling Specialist

Colonial Group; City of Rochester (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Team atmosphere

PTO package

Family-friendly workplace

Medical/dental/vision

401(k) plan

Continuing education

Job summary

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations.

The role emphasizes patient registration, appointment scheduling, and co-pay collection within a fast-paced outpatient setting. Excellent communication and EMR proficiency are required, with a commitment to high-quality, community-based care.

Qualifications

• One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
• Strong organizational skills.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communication skills required.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Responsibilities

• Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
• Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
• Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
• Collect and process co-pays and provide receipts.
• Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.

Skills

Customer service

Phone etiquette

Oral and written communication

EMR use

Organizational skills

Education

One-year college/technical school or high school diploma

Tools

EMR software

Job description

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations.

The role emphasizes patient registration, appointment scheduling, and co-pay collection within a fast-paced outpatient setting. Excellent communication and EMR proficiency are required, with a commitment to high-quality, community-based care.