Patient Access Representative

Colonial Group; City of Rochester (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Team atmosphere

PTO package

Family-friendly workplace

Medical/dental/vision

401(k) plan

Continuing education

Job summary

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations.

The role emphasizes patient registration, appointment scheduling, and co-pay collection within a fast-paced outpatient setting. Excellent communication and EMR proficiency are required, with a commitment to high-quality, community-based care.

Qualifications

• One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
• Strong organizational skills.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communication skills required.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Responsibilities

• Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
• Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
• Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
• Collect and process co-pays and provide receipts.
• Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.

Skills

Customer service

Phone etiquette

Oral and written communication

EMR use

Organizational skills

Education

One-year college/technical school or high school diploma

Tools

EMR software

Job description

Liberty Resources Integrated Health Care is seeking aPatient Access Representativeto perform a variety of customer service functions, primarily phone work, to support clinic operations.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:

• A Collaborative and Supportive Team Atmosphere
• Competitive Compensation and Paid Time Off Package
• Family-Friendly Workplace
• Medical/Dental/Vision Coverage
• 401(k) Retirement Savings Plan
• Continuing Education Opportunities

Patient Access Representative Position Summary:

The Patient Access Representative performs a variety of customer service functions that support clinic operations.

Patient Access Representative Job Responsibilities:

• Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
• Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
• Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
• Collect and process co-pays and provide receipts.
• Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.

Patient Access RepresentativeQualifications:

• One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
• Strong organizational skills.
• Knowledge of medical procedures and medical terminology.
• Excellent oral and written communication skills required.
• Ability to effectively use an electronic medical record.
• Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Pay range:

$21/hour to $23/hour.

#INDIHC5

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.