Patient Access & Scheduling Specialist

Pcc Community Wellness Center; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

PCC Community Wellness Center in Chicago, IL is seeking an entry-level receptionist/administrative assistant for the Austin Family Health Center. The role handles front-desk operations, patient registration, appointment scheduling, and basic billing support in a busy outpatient setting.

The position requires strong communication, attention to detail, and proficiency with MS Office; training is provided to navigate the electronic health record system and HIPAA guidelines.

Qualifications

• High school diploma or equivalent.
• 1 – 2 years EMR experience in medical setting preferred.
• Constantly communicates with patients, families, and other healthcare providers.
• Proficient in MS Office Business Applications to include Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Greets patients, staff, visitors, and vendors in a professional and welcoming manner.
• Schedules appointments and tracks billing slips to ensure charge capture.
• Prepares for day, reviews Eligibility and Phone report, prepares new patient charts and/or paperwork.
• Performs registration in clinic setting and via telephone to ensure demographic and insurance information is accurate and complete.
• Obtains copies of insurance cards, driver’s license, authorizations, and referrals and scans or enters them into the EHR.
• Ensures all requirements and fields noted on the Check-In and Check-Out page are satisfied and complete.
• Collects co-payments and outstanding balances at Check-In, and time of service balances and estimated balances at Check-Out.
• Reviews and complies with Patient Account Notes and Appointment Notes in the EHR.
• References patients to Financial Counselors regarding past due balances, questions and/or resolution.
• Processes claim creations in the EHR at Check-Out and submits appropriate claims for Real Time Adjudication.
• Works Day End Review and designated Tier-based HOLD Claim Worklists daily.
• Answers the telephone directing calls to appropriate areas or takes messages.
• Informs patient of privacy policies and procedures.
• Schedules follow-up appointments and creates appointment ticklers in the EHR.

Skills

communication

teamwork

detail oriented

self-motivated

customer service

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

PCC Community Wellness Center in Chicago, IL is seeking an entry-level receptionist/administrative assistant for the Austin Family Health Center. The role handles front-desk operations, patient registration, appointment scheduling, and basic billing support in a busy outpatient setting.

The position requires strong communication, attention to detail, and proficiency with MS Office; training is provided to navigate the electronic health record system and HIPAA guidelines.