Patient Access & Scheduling Specialist

Integrated Practice Partners; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Integrated Practice Partners is seeking a friendly front desk receptionist to greet patients and visitors, answer phones, and schedule appointments in a busy medical practice. You will verify demographics, collect payments, and coordinate with clinical staff to ensure smooth patient flow while upholding HIPAA standards and patient privacy.

This role emphasizes teamwork and professional customer service. Experience in medical offices preferred; bilingual a plus; benefits include professional

Qualifications

• Two years minimum experience in physician medical practice.
• Excellent customer service and communication skills.
• Knowledge of HIPAA privacy guidelines.
• Ability to triage calls and manage multiple tasks.
• Proficient in computer applications and practice management systems.
• Knowledge of CPT and ICD-10 coding.

Responsibilities

• Greet patients and visitors at front desk and on the phone.
• Schedule and reschedule all appointments professionally and accurately.
• Verify demographic and insurance information; update as needed.
• Collect payments and process deposits for services.
• Maintain cleanliness and professional image of reception area.
• Assist in training new Patient Entry staff.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Customer service

Communication

Telephone etiquette

HIPAA privacy

Medical terminology

CPT ICD-10 coding

Teamwork

Multi-tasking

Organized

Computer proficiency

Triaging calls

Education

High school diploma or equivalent

Tools

NexTech

Practice management system

Job description

Integrated Practice Partners is seeking a friendly front desk receptionist to greet patients and visitors, answer phones, and schedule appointments in a busy medical practice. You will verify demographics, collect payments, and coordinate with clinical staff to ensure smooth patient flow while upholding HIPAA standards and patient privacy.

This role emphasizes teamwork and professional customer service. Experience in medical offices preferred; bilingual a plus; benefits include professional