Patient Services & Scheduling Specialist

Bon Secours Mercy Health; Columbiana (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Life insurance

Tuition assistance

Paid time off

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for the Physician Practice in Columbiana Express Care. You will manage patient registrations, verify demographics, obtain insurance information, and explain financial options while delivering excellent service.

Responsibilities include scheduling, transcribing orders, updating records, collecting payments, and assisting with referrals and MyChart access.

Qualifications

• High school diploma or GED required.
• Experience in healthcare registration preferred.
• Strong communication and customer service skills.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greet patients and the community with respectful communication and service.
• Schedule patients, route calls, and enter scheduling information accurately.
• Process patients in practice at their appointments and verify basic data.
• Troubleshoot issues to maintain patient flow and inform supervisor as needed.
• Complete registration, verify demographics and insurance information.
• Record lobby wait times and manage cash drawer at day end.
• Handle charge entry for external services when needed.
• Assist with referrals, scheduling, and MyChart access for patients.
• Obtain authorizations and pre-certifications when applicable.

Skills

Customer service

Scheduling appointments

Demographic verification

Insurance verification

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for the Physician Practice in Columbiana Express Care. You will manage patient registrations, verify demographics, obtain insurance information, and explain financial options while delivering excellent service.

Responsibilities include scheduling, transcribing orders, updating records, collecting payments, and assisting with referrals and MyChart access.