Patient Access & Scheduling Specialist

Advocate Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health in Charlotte is seeking a part-time appointment scheduler and patient services assistant for the outpatient rehabilitation team. The role includes handling calls, scheduling appointments for physicians and clinicians, and communicating instructions to patients.

The ideal candidate will have a High School Diploma or GED, at least 1 year in a medical setting, and experience with call handling and scheduling; CMA/RMA or MOA experience is preferred.

Qualifications

• High School Diploma or GED required.
• 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.
• Associates degree in healthcare related field preferred.

Responsibilities

• Answers inbound and/or places outbound telephone calls as assigned and directs callers.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians.
• Contacts patients by phone to remind of upcoming appointments and provide special instructions.
• Takes requests for refills, labs and test results and assists with patient messages and prescription questions.
• Organizes and follows up on paperwork related to patient care.

Skills

Phone call handling

Appointment scheduling

Patient communication

Medical office experience

Education

High School Diploma or GED

Associates degree in healthcare related field

Job description

Advocate Health in Charlotte is seeking a part-time appointment scheduler and patient services assistant for the outpatient rehabilitation team. The role includes handling calls, scheduling appointments for physicians and clinicians, and communicating instructions to patients.

The ideal candidate will have a High School Diploma or GED, at least 1 year in a medical setting, and experience with call handling and scheduling; CMA/RMA or MOA experience is preferred.