Care Coordination & Scheduling Specialist - Patient Access

Advocate Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Medical Administrative Assistant to support the Liver and Digestive Disease department. The role coordinates referrals, obtains authorizations, explains insurance coverage, and schedules procedures with cross-departmental teams.

Required are a high school diploma or GED, strong computer skills, and customer service experience. Benefits include comprehensive health plans and retirement programs, with a focus on career development.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Knowledge of insurance coverage and medical necessity policies preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.

Skills

Customer service

Computer experience

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in Charlotte, NC is seeking a full-time Medical Administrative Assistant to support the Liver and Digestive Disease department. The role coordinates referrals, obtains authorizations, explains insurance coverage, and schedules procedures with cross-departmental teams.

Required are a high school diploma or GED, strong computer skills, and customer service experience. Benefits include comprehensive health plans and retirement programs, with a focus on career development.