Ambulatory Care Access & Scheduling Specialist

Jobtome; New Braunfels (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Jobtome is seeking a detail-oriented medical administrative assistant to support ambulatory care operations in a fast-paced setting. You will handle front-desk duties, schedule appointments across multiple providers, and coordinate with insurers for prior authorizations.

Ideal candidates have a high school diploma or GED, at least 1 year of customer service experience, and strong communication skills. This role runs 8AM–5PM, Monday–Friday, onsite in a patient-centered environment.

Qualifications

• Education required: High School Diploma or GED.
• 1+ year of customer service experience.
• Proficient with software and computer systems.
• Knowledgeable of business office terminology.
• Ability to multi task in a fast-paced environment.
• Effective written and verbal communication skills.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment with multiple providers and tests.
• Prioritizes appointments to optimize care and resource use.
• Handles urgent care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physician.
• Greet patients for scheduled and urgent appointments.
• Verifies patient demographics and insurance information.
• Collects co-payments upon arrival when applicable.
• Obtains signatures for treatment authorization and billing info.
• Collaborates with insurers for prior-authorizations as needed.
• Follows guidelines for pre-authorization and referrals.
• Reviews billing discrepancy reports for resolution.
• Verifies eligibility for procedures with health care institutions.
• Maintains accurate records and files.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Proficient with software

Medical office terminology

Education

High School Diploma or GED

Job description

Jobtome is seeking a detail-oriented medical administrative assistant to support ambulatory care operations in a fast-paced setting. You will handle front-desk duties, schedule appointments across multiple providers, and coordinate with insurers for prior authorizations.

Ideal candidates have a high school diploma or GED, at least 1 year of customer service experience, and strong communication skills. This role runs 8AM–5PM, Monday–Friday, onsite in a patient-centered environment.