Patient Access & Care Coordination Specialist

Advocate Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health, based in Charlotte, NC, seeks a Full-time Customer Service Specialist to support patient scheduling, registration, and access-related needs. The role involves responding to inbound chat inquiries, facilitating referrals, and guiding patients through care pathways.

You'll work Monday–Friday, 8a–5p, 40 hours per week with competitive benefits and pay range of 20.80–31.20 USD per hour. Strong communication and computer skills are essential for success.

Qualifications

• Must have excellent verbal and written communication skills.
• Must possess basic computer knowledge and ability to use Microsoft Office applications.
• Strong organizational and interpersonal skills; ability to navigate healthcare systems.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicate with Care Management team to promote proactive patient management.

Skills

Customer service

Communication

HIPAA awareness

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health, based in Charlotte, NC, seeks a Full-time Customer Service Specialist to support patient scheduling, registration, and access-related needs. The role involves responding to inbound chat inquiries, facilitating referrals, and guiding patients through care pathways.

You'll work Monday–Friday, 8a–5p, 40 hours per week with competitive benefits and pay range of 20.80–31.20 USD per hour. Strong communication and computer skills are essential for success.