Patient Access & Scheduling Specialist

001 University of Rochester; Cary (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester is seeking a front-desk/registration facilitator for ambulatory neurology services. The role handles reception, patient registration, appointment scheduling, and eRecord tasks to support patient flow and revenue cycle processes.

Responsibilities include charge reconciliation, ensuring patient satisfaction, accurate data entry, and serving as a resource for less experienced staff. HIPAA compliance and strong customer service are essential.

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required or completion of Vision Care 1,2,3 courses required or equivalent combination of education and experience

Responsibilities

• Greets patients and initiates ambulatory care experience.
• Handles registration and appointment scheduling in the EMR system.
• Manages insurance forms, co-pays, and deposits during check-out.
• Maintains PHI privacy per HIPAA and ensures information accuracy.
• Provides customer-friendly service and answers routine inquiries.
• Assists with training new staff and monitors own performance.

Skills

Medical terminology

Data entry

Customer service

ICARe values

Staff training

Education

High School diploma and 1 year related experience or Vision Care 1,2,3 courses

Job description

The University of Rochester is seeking a front-desk/registration facilitator for ambulatory neurology services. The role handles reception, patient registration, appointment scheduling, and eRecord tasks to support patient flow and revenue cycle processes.

Responsibilities include charge reconciliation, ensuring patient satisfaction, accurate data entry, and serving as a resource for less experienced staff. HIPAA compliance and strong customer service are essential.