Ambulatory Access & Registration Specialist

University of Rochester; Town of Clarkson (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester seeks a patient service representative to support ambulatory care by greeting patients, collecting demographics, and entering data into the EMR and revenue cycle systems. The role includes scheduling, pre-registration, and ensuring accurate registration and billing information, while maintaining a friendly, patient-centered environment.

Responsibilities also cover telephone management, appointment coordination, and assistance with end-of-day deposits.

Qualifications

• High School diploma required or equivalent.
• Vision Care 1,2,3 courses completed.
• Experience in administrative office or customer service preferred.

Responsibilities

• Greet patients and verify identity, collect demographics, and ensure accurate data entry.
• Schedule appointments and pre-register patients for ambulatory visits.
• Handle registration, charge reconciliation, and payment collection with attention to HIPAA.
• Answer phones, route calls, and manage patient communications.
• Edit registrations, correct errors, and support scheduling accuracy.

Skills

Medical terminology

Data entry

Customer service

ICARE values

Word processing

EMR systems

In Basket management

Education

High School diploma

Vision Care 1,2,3 courses

Tools

EMR

In Basket

Job description

The University of Rochester seeks a patient service representative to support ambulatory care by greeting patients, collecting demographics, and entering data into the EMR and revenue cycle systems. The role includes scheduling, pre-registration, and ensuring accurate registration and billing information, while maintaining a friendly, patient-centered environment.

Responsibilities also cover telephone management, appointment coordination, and assistance with end-of-day deposits.