Patient Onboarding Specialist

Massachusetts General Hospital; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham seeks a New Patient Coordinator to serve as the primary contact for individuals establishing care, coordinating new patient scheduling and intake, and obtaining medical records prior to appointments.

The role requires meticulous verification of insurance, demographics, and referral requirements, plus strong communication and organizational skills in a fast-paced healthcare setting.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 3-5 years required.
• Experience with scheduling, registration, and billing processes preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records; assist callers with routine inquiries.
• Schedule appointments, process patient billing forms and scan documents to patient medical record.

Skills

MS Office

Communication

Time management

Organization

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Scheduling systems

Registration systems

Billing systems

Job description

Mass General Brigham seeks a New Patient Coordinator to serve as the primary contact for individuals establishing care, coordinating new patient scheduling and intake, and obtaining medical records prior to appointments.

The role requires meticulous verification of insurance, demographics, and referral requirements, plus strong communication and organizational skills in a fast-paced healthcare setting.