Patient Access & Scheduling Specialist

Fenway Health; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan with employer match

11 paid holidays

Job summary

Fenway Health in Boston, MA, seeks a Patient Services Coordinator to deliver exceptional customer service, manage patient registration and documentation, schedule appointments, and oversee patient flow. The role includes daily cash handling and adherence to auditing procedures.

Responsibilities include registering patients, verifying demographics and insurance, collecting co-payments, and maintaining confidentiality in a busy reception setting.

Qualifications

• Minimum of high school graduate or equivalent.
• Computer experience.
• Willingness to work with a diverse patient population including LGBTQ+ individuals.
• Calm, patient, flexible, and understanding manner.
• Ability to work harmoniously with colleagues, patients, clients and vendors across diverse backgrounds.
• Commitment to Fenway Health's anti-racist, equity, diversity, inclusion, belonging values.

Responsibilities

• Provide excellent customer service to clients.
• Register new and existing patients with accurate demographics and insurance data.
• Schedule appointments and manage patient flow.
• Collect co-payments and fees at check-in.
• Handle daily cash and perform audit procedures.
• Maintain patient confidentiality and professional demeanor at the reception desk.

Skills

Customer service

Bilingual Spanish/English

Communication

Empathy

Teamwork

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Fenway Health in Boston, MA, seeks a Patient Services Coordinator to deliver exceptional customer service, manage patient registration and documentation, schedule appointments, and oversee patient flow. The role includes daily cash handling and adherence to auditing procedures.

Responsibilities include registering patients, verifying demographics and insurance, collecting co-payments, and maintaining confidentiality in a busy reception setting.