Evening & Weekend Patient Services Receptionist

Fenway Health; Boston (MA); Vor Ort; USD 29.000 - 33.000; Teilzeit

Zusammenfassung

Fenway Health is seeking a Patient Services Evening and Weekend Receptionist to provide exemplary customer service, route patients to the correct areas, manage cab vouchers, and oversee sign-in/out workflow. The role closes the receptionist station daily and supports security and confidential information handling.

The position emphasizes greeting patients, giving directions, and maintaining confidentiality in a busy clinic environment.

Qualifikationen

• High School Diploma or GED required.
• Successful customer service background.
• Basic Computer experience required.
• Calm, patient, and understanding manner.
• Strong attention to detail.
• Good organizational skills.
• Bilingual Spanish/English also preferred.
• Experience working with an ethnically, culturally, and racially diverse work staff preferred.
• Ability to work harmoniously with diverse groups of individuals.

Aufgaben

• Close the Receptionist Station Daily according to established clinic hours.
• Overhead Paging Announcement before engaging Alarm.
• Handling of the Security Access Point for the buildings' Rear Access Doors.
• Oversight of the Patient Document Pickup Area.
• Proper handling of all aspects of the Patient Cab / Travel process requests that are approved.
• Securing all Confidential Information at the End of Each Shift in Locked Cabinets.
• Maintaining a well-kept shared space with the Daytime Receptionist.
• Any additional projects that may be deemed necessary for this position.
• Adheres to agency and departmental policies and procedures.
• Participates in quality assessment and improvement activities as requested.
• Adheres to the highest principles of patient and client confidentiality.
• Attends required meetings, in-services, and trainings.

Kenntnisse

Customer service

Computer skills

Calm under pressure

Attention to detail

Organizational skills

Bilingual Spanish/English

Diversity awareness

Ausbildung

High School Diploma or GED

Jobbeschreibung

Fenway Health is seeking a Patient Services Evening and Weekend Receptionist to provide exemplary customer service, route patients to the correct areas, manage cab vouchers, and oversee sign-in/out workflow. The role closes the receptionist station daily and supports security and confidential information handling.

The position emphasizes greeting patients, giving directions, and maintaining confidentiality in a busy clinic environment.