Patient Services Coordinator

Fenway Health; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan with employer match

11 paid holidays

Job summary

Fenway Health in Boston, MA, seeks a Patient Services Coordinator to deliver exceptional customer service, manage patient registration and documentation, schedule appointments, and oversee patient flow. The role includes daily cash handling and adherence to auditing procedures.

Responsibilities include registering patients, verifying demographics and insurance, collecting co-payments, and maintaining confidentiality in a busy reception setting.

Qualifications

• Minimum of high school graduate or equivalent.
• Computer experience.
• Willingness to work with a diverse patient population including LGBTQ+ individuals.
• Calm, patient, flexible, and understanding manner.
• Ability to work harmoniously with colleagues, patients, clients and vendors across diverse backgrounds.
• Commitment to Fenway Health's anti-racist, equity, diversity, inclusion, belonging values.

Responsibilities

• Provide excellent customer service to clients.
• Register new and existing patients with accurate demographics and insurance data.
• Schedule appointments and manage patient flow.
• Collect co-payments and fees at check-in.
• Handle daily cash and perform audit procedures.
• Maintain patient confidentiality and professional demeanor at the reception desk.

Skills

Customer service

Bilingual Spanish/English

Communication

Empathy

Teamwork

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Job Type

Full-time

Description

Under the direction of the Director of Patient Services & Financial Assistance, the Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including Saturdays as required. The Patient Services Coordinator is responsible for the completion of various billing services.

Representative Duties

Provide excellent customer service

• Greet each client with a smile and welcoming, professional manner
• Answer each phone call in a cheerful and professional manner
• Log information on calls received, where required and maintains detailed and accurate records
• Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)
• Schedule appointments according to established procedure
• Refer unusual or difficult situations to supervisor
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
• Be discrete when obtaining sensitive information from clients
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Perform reception duties in an efficient, professional and courteous manner

Accurately perform registration process for new and existing patients

• Accurately register and enter new patient demographic data and insurance information in the system
• Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received
• Collect co-payments and agreed fees at check-in

Collection of daily cash and audit procedures

• Collect client payments and record in a timely and accurate manner
• Verify all transactions at the end of the day and report all discrepancies
• Run daily reports in a timely manner and according to written guidelines

Performs other related job duties as required

Requirements

• Minimum of high school graduate or equivalent.
• Computer experience
• Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
• Calm, patient, flexible, and understanding manner
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway's efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications

• Successful customer service background
• Previous experience in healthcare or medical office administration
• Bilingual Spanish/English
• Knowledge of business procedures
• Experience working with an ethnically, culturally, and racially diverse work staff

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

• comprehensive medical and dental insurance plans, and a retirement plan with employer match.
• 11 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

21.54-23.69