Patient Access & Scheduling Specialist

Lutheran Health Network; Bluffton (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Health Network in Indiana is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and telephone interactions. The role streamlines the registration process by scheduling procedures, obtaining necessary authorizations, and maintaining complete patient records while delivering exceptional customer service.

Responsibilities include coordinating schedules, verifying insurance eligibility, collecting co-pays,

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• Knowledge of insurance verification and basic medical terminology.

Responsibilities

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.

Skills

Customer service

Attention to detail

Interpersonal skills

Medical terminology

Education

Post secondary education or training in medical office administration or healthcare administration

Tools

EHR systems

Registration software

Job description

Lutheran Health Network in Indiana is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and telephone interactions. The role streamlines the registration process by scheduling procedures, obtaining necessary authorizations, and maintaining complete patient records while delivering exceptional customer service.

Responsibilities include coordinating schedules, verifying insurance eligibility, collecting co-pays,