Patient Access & Scheduling Specialist

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Care Connection is seeking a patient-focused Call Center Representative in Baltimore. You will welcome callers, collect patient information, and schedule appointments across physician practices and locations while maintaining courteous, efficient service.

Your role requires empathy, active listening, and the ability to navigate multiple systems to support patient needs. Regular attendance and accurate documentation are essential to the position.

Qualifications

• High School Diploma or GED required or equivalent.
• Associate's degree preferred for advancement or broader responsibilities.

Responsibilities

• Assist and troubleshoot scheduling appointments and selecting physicians by subspecialty or location.
• Process calls efficiently and manage peak call volumes.
• Cross-sell locations or physicians per protocol.
• Utilize EMR and other applications to assist callers.
• Maintain accurate patient information and communications with staff.

Skills

Customer service

Healthcare experience

Typing 40 WPM

Multitasking

Education

High School Diploma or GED

Associate's degree preferred

Tools

Centricity EMR

MedConnect EMR

Job description

MedStar Health Care Connection is seeking a patient-focused Call Center Representative in Baltimore. You will welcome callers, collect patient information, and schedule appointments across physician practices and locations while maintaining courteous, efficient service.

Your role requires empathy, active listening, and the ability to navigate multiple systems to support patient needs. Regular attendance and accurate documentation are essential to the position.