Patient Access & Scheduling Specialist

American Oncology Network; Atlanta (GA); On-site; USD 33,000 - 55,000; Full time

Job summary

The Patient Services Specialist (PSS) at American Oncology Network supports front-end patient operations in a Georgia clinic. You’ll handle intake, scheduling, medical records, and daily financial transactions while delivering courteous, compliant service.

You’ll collaborate across stations, maintain EMR accuracy, assist with multi-site coverage, and help ensure a seamless patient experience from check-in through discharge.

Qualifications

• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Strong interpersonal and communication skills with diverse populations

Responsibilities

• Greet patients and caregivers professionally to create a welcoming, supportive environment.
• Accurately check in patients according to clinic policy, verify identity per standards, and document arrival status in the EMR.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
• Ensure completion of required patient forms and medical history documentation.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

The Patient Services Specialist (PSS) at American Oncology Network supports front-end patient operations in a Georgia clinic. You’ll handle intake, scheduling, medical records, and daily financial transactions while delivering courteous, compliant service.

You’ll collaborate across stations, maintain EMR accuracy, assist with multi-site coverage, and help ensure a seamless patient experience from check-in through discharge.