Patient Access & Scheduling Specialist

Primary_Care_UHMSO; Ashland (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

University Hospitals Ashland is seeking a Patient Access Representative to welcome patients, verify insurance and demographics, and facilitate smooth registration and scheduling. You will interact with patients and care teams to secure accurate information and support the revenue cycle.

The role requires strong communication, organizational abilities, and adherence to confidentiality. Training includes EPIC workflow and patient service standards in a hospital setting.

Qualifications

• Must have strong communication with patients and staff.
• Able to juggle multiple tasks and interruptions.
• Excellent organizational skills and attention to detail.
• Ability to resolve scheduling and registration issues professionally.
• Knowledge of PHI confidentiality and HIPAA rules.

Responsibilities

• Check patients in and out for visits.
• Answer phones and schedule appointments.
• Assist patients with MyChart enrollment and use.
• Enter and verify patient demographics, insurance, and financial data.
• Process patient payments and collect copays.

Skills

Exceptional communication

Multitasking

Organization

Problem solving

Attention to detail

Confidentiality

Education

High School Diploma or GED

Associate’s Degree (preferred)

Medical Terminology (preferred)

Tools

EPIC

MyChart

Job description

University Hospitals Ashland is seeking a Patient Access Representative to welcome patients, verify insurance and demographics, and facilitate smooth registration and scheduling. You will interact with patients and care teams to secure accurate information and support the revenue cycle.

The role requires strong communication, organizational abilities, and adherence to confidentiality. Training includes EPIC workflow and patient service standards in a hospital setting.