Patient Access & Scheduling Specialist

University Hospitals Pain Management; Amherst, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Amherst, OH is seeking a Patient Access Representative to be the first point of contact for patients and families, greeting arrivals and handling intake and scheduling with empathy. You will use EPIC and MyChart to enter patient demographics, verify insurance, collect copays and balances, and coordinate with clinicians to support care delivery.

This full-time role requires accuracy, privacy, strong communication, and a proactive approach to help patients complete forms

Responsibilities

• Welcome and check patients in and out for their medical visits
• Answer phone calls to help patients with questions, scheduling, and next steps in care
• Assist patients with enrolling in and using MyChart
• Accurately enter, review, and update patient demographic, insurance, and financial information
• Communicate important details with physicians and clinical care teams to support coordinated care
• Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances
• Work in EPIC, including workqueues, worklists, in‑basket messaging, and document scanning
• Schedule referrals and follow‑up appointments
• Help patients complete required forms and paperwork
• Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit
• Work collaboratively with teammates and providers to improve efficiency and the patient experience
• Participate in emergency preparedness activities as needed
• Maintain a clean, organized workspace
• Cross‑train to support additional functions and locations when needed
• Follow all organizational policies, standards, and confidentiality requirements

Job description

University Hospitals in Amherst, OH is seeking a Patient Access Representative to be the first point of contact for patients and families, greeting arrivals and handling intake and scheduling with empathy. You will use EPIC and MyChart to enter patient demographics, verify insurance, collect copays and balances, and coordinate with clinicians to support care delivery.

This full-time role requires accuracy, privacy, strong communication, and a proactive approach to help patients complete forms