Patient Access & Scheduling Specialist

Nmortho; Albuquerque, Northern (NM, KY); Hybrid; USD 29,000 - 42,000; Full time

Job summary

Nmortho in Albuquerque, NM is seeking a patient services/appointment scheduler to handle scheduling, registration, and related duties. The role involves coordinating with physicians and clinics to ensure timely patient flow and compliance with protocols.

Ideal candidates will have strong communication skills, basic medical terminology knowledge, and experience with scheduling systems. This on-site position requires reliability, attention to detail, and the ability to manage multiple tasks across

Qualifications

• High School Diploma or GED and two years of relevant experience.
• Pre-verification and medical scheduling experience in a medical office setting preferred.

Responsibilities

• Schedules, coordinates, and reschedules appointments for new and established patients.
• Responds to appointment requests received via multiple applications (phone, text, website, fax).
• Coordinates notification of changes in appointments or data to appropriate staff.
• Completes new patient registration process.
• Ensures patients are scheduled in accordance with physician protocols and within proper specialty.
• Updates and maintains patient demographics as needed.
• Reschedules bumped and cancelled appointments as necessary.
• Sends flags to MA/Provider regarding patient messages and inquiries.
• Reviews incoming referrals.
• Accesses system to determine if the patient has already been scheduled for an appointment.
• Contacts patients who have not been scheduled for an appointment and completes the new patient registration process if the patient is not an existing patient.
• Coordinates notification of changes in appointments or data to appropriate staff.
• Sends text messages to patients, clinic team, and medical records for various reasons: scheduling and rescheduling appointments, copies of insurance cards, medical records requests, RX refill requests, etc.
• Assists in covering team members work when others are out.
• Works overtime hours as needed.
• Adheres to company policies as described in employment handbook and company work rules.
• Participates in professional development activities and opportunities.
• Attends staff meetings and others as required.
• Maintains confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy
• Maintains regular and reliable attendance
• Performs other duties as assigned.

Skills

Customer service

Computer skills

Phone skills

Bilingual English/Spanish

HIPAA compliance

Scheduling

Education

High School Diploma or GED

Job description

Nmortho in Albuquerque, NM is seeking a patient services/appointment scheduler to handle scheduling, registration, and related duties. The role involves coordinating with physicians and clinics to ensure timely patient flow and compliance with protocols.

Ideal candidates will have strong communication skills, basic medical terminology knowledge, and experience with scheduling systems. This on-site position requires reliability, attention to detail, and the ability to manage multiple tasks across