Patient Service Concierge — Front Desk & Scheduling

New Mexico Orthopaedic Associates P C; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

New Mexico Orthopaedic Associates P C is seeking a Patient Service Specialist to welcome patients, collect information, and assist with scheduling and payments. You will support registration, check-in/check-out, and insurance verification in a busy clinical setting.

The role requires strong communication, computer and phone skills, and a commitment to HIPAA privacy. Opportunities exist for growth within a patient services team across multiple clinics.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Medical office experience and healthcare terminology knowledge.
• Strong communication and problem-solving skills.
• Ability to follow HIPAA guidelines and maintain patient confidentiality.

Responsibilities

• Welcome patients and visitors and direct them to the appropriate service area.
• Register patients with accuracy.
• Assist with inquiries and resolve concerns for patients.
• Schedule follow-up appointments and manage payments; verify insurance information.

Skills

Exceptional customer service

Strong computer and phone skills

Ability to handle multiple tasks

Excellent grammar and spelling

Spanish preferred

Education

High School Diploma or GED

Associate degree preferred

Tools

Spreadsheets

Word documents

Internet

Email

Job description

New Mexico Orthopaedic Associates P C is seeking a Patient Service Specialist to welcome patients, collect information, and assist with scheduling and payments. You will support registration, check-in/check-out, and insurance verification in a busy clinical setting.

The role requires strong communication, computer and phone skills, and a commitment to HIPAA privacy. Opportunities exist for growth within a patient services team across multiple clinics.