Patient Access & Scheduling Secretary I

NYU Langone Health; City of White Plains (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health's Faculty Group Practice in White Plains seeks a Secretary I-Intake/Scheduler to greet patients, manage calls, schedule visits, and handle non-clinical tasks. You will support front-end operations, ensure accurate data entry in EPIC, and coordinate communications with physicians and staff.

The role emphasizes attention to patient experience, HIPAA compliance, and the ability to multitask in a busy clinical setting.

Qualifications

• High school diploma required; excellent organizational and communication skills.
• Ability to greet patients and manage calls and scheduling efficiently.
• Familiarity with EPIC and MyChart is a plus.

Responsibilities

• Schedules appointments for visits, treatments, and procedures and manages waitlists.
• Answers calls, takes messages, and routes queries to the right contact.
• Prepares standard letters and forms as needed.
• Maintains physician and practice calendars and supports access activities.
• Promotes the use of MyChart and assists patients with scheduling and information.
• Releases medical records in HIPAA-compliant manner and documents accordingly.
• Communicates scheduling instructions and status updates to patients.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Word processing

Spreadsheets

Databases

Internet applications

Typing/keyboard skills

Education

High school diploma

Tools

EPIC

MyChart

Scheduling software

Job description

NYU Langone Health's Faculty Group Practice in White Plains seeks a Secretary I-Intake/Scheduler to greet patients, manage calls, schedule visits, and handle non-clinical tasks. You will support front-end operations, ensure accurate data entry in EPIC, and coordinate communications with physicians and staff.

The role emphasizes attention to patient experience, HIPAA compliance, and the ability to multitask in a busy clinical setting.