Patient Access & Scheduling Specialist

Cape Cod Healthcare; West Yarmouth (MA); On-site; USD 31,395 - 36,837; Part time

Job summary

Medical Affiliates of Cape Cod (MACC) is seeking a patient scheduling clerk to provide timely appointment coordination for MACC patients. This 30-hour-per-week role will help maintain provider schedules, patient access, and smooth front desk operations across the MACC network.

Responsibilities include scheduling, confirming, and updating appointments in the EMR, answering calls, and ensuring HIPAA compliance while delivering outstanding customer service. Prior scheduling experience is preferred.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• At least one (1) year of medical scheduling experience.
• Experience with current office technology and EMR/health records.
• Strong customer service, communication, and typing skills (30 WPM).

Responsibilities

• Serve as main contact for patient access for MACC patients.
• Maintain provider schedules to meet productivity targets and patient flow.
• Attend team meetings to offer guidance regarding patient access and scheduling.
• Schedule patient appointments and/or consult requests in EMR.
• Answer phones promptly and document messages in EMR.
• Reschedule appointments and manage cancellations/no-shows.
• Edit clinician schedules for time off and adjustments.
• Maintain front office workflow and HIPAA confidentiality.
• Float to other MACC practices as needed.

Skills

Customer service

Communication skills

Typing 30 WPM

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

MS Office

Job description

Medical Affiliates of Cape Cod (MACC) is seeking a patient scheduling clerk to provide timely appointment coordination for MACC patients. This 30-hour-per-week role will help maintain provider schedules, patient access, and smooth front desk operations across the MACC network.

Responsibilities include scheduling, confirming, and updating appointments in the EMR, answering calls, and ensuring HIPAA compliance while delivering outstanding customer service. Prior scheduling experience is preferred.