Psychology Clinic Scheduling & Care Coordinator

Nemours; Wilmington (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Nemours Children's Health seeks an Administrative Coordinator to facilitate access to care across Nemours sites. You will schedule patients, manage divisional calendars, and coordinate with clinicians to improve wait times and appointment fill rates.

You will handle patient and insurer information, communicate with internal and external stakeholders, and use EPIC and Qlik reporting tools. The role requires HIPAA knowledge and strong organizational and communication skills.

Qualifications

• High School Diploma required; associates or bachelor’s preferred, experience may compensate.
• Basic knowledge of HIPAA regulations and ability to maintain confidentiality.
• Intermediate knowledge of word processing and Excel.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills; independent work ability.

Responsibilities

• Oversee divisional clinical schedules daily.
• Coordinate follow-up care with clinical teams to optimize access and fill rates.
• Collect and document demographic, insurance, and clinical data for care and revenue.
• Handle communications with patients, physicians, insurers; triage urgent calls.
• Use EPIC and Qlik tools to assess scheduling responsibilities.
• Serve as liaison among patients, providers, billing, and HIM.
• Process incoming correspondence and maintain on-site presence as required.
• Proactively identify problems and opportunities.

Skills

HIPAA basics

Confidentiality

Word processing

Excel

Verbal communication

Written communication

Organizational skills

Time management

Conflict resolution

Independent work

Education

High School Diploma

Associate degree

Bachelor's degree

Equivalent experience

Tools

EPIC

Qlik

Job description

Nemours Children's Health seeks an Administrative Coordinator to facilitate access to care across Nemours sites. You will schedule patients, manage divisional calendars, and coordinate with clinicians to improve wait times and appointment fill rates.

You will handle patient and insurer information, communicate with internal and external stakeholders, and use EPIC and Qlik reporting tools. The role requires HIPAA knowledge and strong organizational and communication skills.