Patient Access & Scheduling Coordinator

IU Health; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

IU Health in Indianapolis seeks an administrative scheduling professional to guide patient flow from entry to destination, collect essential information, and ensure accurate records for reimbursement and clinical outcomes.

You will schedule appointments, interview patients for medical details, explain charges and policies, answer calls, and direct visitors to the correct department, supporting a courteous, efficient patient experience.

Qualifications

• High School Diploma or GED required.
• 0-3+ years relevant admin experience; preferred.
• Experience with matrix organization and complex work environment a plus.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Team oriented

Self-starter

Coachable

Adaptable to change

Education

High School Diploma/GED

Tools

MS Office

Job description

IU Health in Indianapolis seeks an administrative scheduling professional to guide patient flow from entry to destination, collect essential information, and ensure accurate records for reimbursement and clinical outcomes.

You will schedule appointments, interview patients for medical details, explain charges and policies, answer calls, and direct visitors to the correct department, supporting a courteous, efficient patient experience.