Patient Access & Scheduling Specialist

IU Health; Bedford (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

IU Health Bedford Medical Office Building is seeking a friendly Medical Office Receptionist to welcome patients, schedule appointments, and ensure accurate record-keeping. This role supports efficient patient flow and accurate data capture in a busy clinic.

You will collect demographic and billing information, explain charges, answer calls, and assist with basic administrative tasks. Proficiency in MS Office and willingness to learn medical coding are valued at IU Health.

Qualifications

• High School Diploma or GED required.
• Healthcare setting experience preferred.
• Familiarity with ICD-10/CPT coding preferred.
• Ability to interpret insurance information.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Medical terminology

Insurance interpretation

Medical coding knowledge

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

IU Health Bedford Medical Office Building is seeking a friendly Medical Office Receptionist to welcome patients, schedule appointments, and ensure accurate record-keeping. This role supports efficient patient flow and accurate data capture in a busy clinic.

You will collect demographic and billing information, explain charges, answer calls, and assist with basic administrative tasks. Proficiency in MS Office and willingness to learn medical coding are valued at IU Health.