Patient Assistance Representative

Greene County Health Care; Snow Hill (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Contentnea Health in North Carolina seeks a staff member to support patients and help them navigate the health services offered. The role centers on being the first point of contact, responding to calls, and guiding patients through scheduling and registration processes.

The successful candidate will document interactions, create patient health records, verify demographics, and escalate concerns when needed while supporting care through information and interdepartmental collaboration.

Qualifikationen

• Basic written and verbal communication skills.
• Computational and computer literacy and mathematical knowledge.
• Knowledge of scheduling and patient registration practices.

Aufgaben

• Serves as the primary contact for patients seeking health care services.
• Responds to incoming calls.
• Follows customer service guidelines established by the organization.
• Documents all interactions and maintains accurate and detailed patient records.
• Creates patient health record.
• Verifies and updates patient demographics in Practice Management System.
• Identifies and resolves or escalates patient concerns to the appropriate department or supervisor.
• Schedules, reschedules or cancels appointments by following schedule templates.
• Confirms appointments by reaching out to patients or by using appointment reminder software.
• Supports patient care by identifying patient needs.
• Navigates patient’s account to offer information or support decision making.
• Directs phone calls to the appropriate person.
• Accesses and responds to patient messages in the appointment reminder platform.
• Adheres to established guidelines for patient assistance.
• Fosters interdepartmental communication by utilizing the appropriate communication tools consistently.

Kenntnisse

Communication skills

Computer skills

Scheduling knowledge

Registration processes

High school diploma

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Company Overview

Contentnea Health is a Community Health Center providing comprehensive medical, dental and behavioral health servicesfor members of our communities in Greene, Pitt and Pamlico counties in eastern North Carolina.

Job Summary

Provides support to patients and helps them navigate the health services offered.

Responsibilities and Duties

1. Serves as the primary contact for patients seeking health care services.
   1. Responds to incoming calls.
   2. Follows customer service guidelines established by the organization.
   3. Documents all interactions and maintains accurate and detailed patient records.
   4. Creates patient health record.
   5. Verifies and updates patient demographics in Practice Management System.
   6. Identifies and resolves or escalates patient concerns to the appropriate department or supervisor.
   7. Schedules, reschedules or cancels appointments by following schedule templates.
   8. Confirms appointments by reaching out to patients or by using appointment reminder software.
2. Supports patient care by identifying patient needs.
   1. Navigates patient’s account to offer information or support decision making.
   2. Directs phone calls to the appropriate person.
   3. Accesses and responds to patient messages in the appointment reminder platform.
   4. Adheres to established guidelines for patient assistance.
   5. Fosters interdepartmental communication by utilizing the appropriate communication tools consistently.

Qualifications and Skills

Possesses a basic level of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program. Possesses specific knowledge of scheduling and registration processes and practices.