Patient Access & Scheduling Coordinator

Methodist Hospitals; Merrillville (IN); On-site; USD 29,000 - 38,000; Full time

Job summary

Methodist Hospitals is seeking a front desk receptionist to greet and register patients, collect demographics, financial and insurance information, and obtain required signatures for physician visits. The role coordinates patient appointments across multiple physicians and schedules diagnostic tests and follow-ups.

The ideal candidate will have high school diploma or GED, healthcare office experience preferred, strong communication skills, and the ability to multitask in a fast-paced medical

Qualifications

• Certification as Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Education

High School Diploma/GED

2 Healthcare/Medical - Physician's Office Preferred

Tools

Basic computer skills

Job description

Methodist Hospitals is seeking a front desk receptionist to greet and register patients, collect demographics, financial and insurance information, and obtain required signatures for physician visits. The role coordinates patient appointments across multiple physicians and schedules diagnostic tests and follow-ups.

The ideal candidate will have high school diploma or GED, healthcare office experience preferred, strong communication skills, and the ability to multitask in a fast-paced medical