Patient Access & Front Desk Specialist

METHODIST MANSFIELD MEDICAL CENTER; Coppell (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Methodist Medical Group in Texas seeks a Patient Representative to greet and schedule patients, register them into the system, and determine insurance benefits. This role serves as a liaison between patients and clinical support staff and supports front-office operations.

The position requires a High School education or equivalent and strong communication skills; knowledge of medical terminology and coding is preferred. Office software proficiency and accurate data entry are essential.

Qualifications

• Strong communication skills with consistent incorporation of judgement and discretion.
• Working knowledge of medical terminology and coding preferred.
• Previous front office experience using medical management software preferred.
• Typing or data entry at 40 wpm experience.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager. Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

Skills

Strong communication

Medical terminology

Medical coding

Typing 40 wpm

Education

High school education or equivalent

Job description

Methodist Medical Group in Texas seeks a Patient Representative to greet and schedule patients, register them into the system, and determine insurance benefits. This role serves as a liaison between patients and clinical support staff and supports front-office operations.

The position requires a High School education or equivalent and strong communication skills; knowledge of medical terminology and coding is preferred. Office software proficiency and accurate data entry are essential.