Patient Access & Scheduling Coordinator

Bronson Healthcare; Kalamazoo, Northern (MI, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Bronson Healthcare, in Kalamazoo, MI, seeks a Practice Support Assistant to handle front-desk tasks, patient check-in, scheduling, and records management. The role supports clinicians and staff while ensuring accurate data entry and confidential handling of patient information.

The position requires a high school diploma (GED) and 3–6 months of related experience, with preferred familiarity with medical insurance and hospital software. Strong customer service and teamwork are essential.

Qualifications

• High school diploma or GED required.
• 3–6 months of related experience preferred.
• Experience with medical insurance preferred.
• Excellent customer service and communication skills.
• Proficient computer and keyboarding skills.
• Familiarity with hospital-based software (MISYS/Tiger).
• Ability to handle confidential information.
• Ability to work in a team and maintain accuracy in data entry.

Responsibilities

• Register patients and verify demographic/insurance information.
• Collect co-payments and enter charges in MISYS/Tiger.
• Schedule appointments and coordinate referrals.
• Answer phones and route calls, take messages.
• Prepare and file patient records; maintain confidentiality.
• Maintain provider schedules and daily deposits.
• Perform clerical duties and assist office staff.

Skills

Customer service

Phone etiquette

Keyboarding

Medical terminology

Data entry

Communication

Confidentiality

Education

High school diploma or GED

Tools

MISYS/Tiger

Practice management system

Job description

Bronson Healthcare, in Kalamazoo, MI, seeks a Practice Support Assistant to handle front-desk tasks, patient check-in, scheduling, and records management. The role supports clinicians and staff while ensuring accurate data entry and confidential handling of patient information.

The position requires a high school diploma (GED) and 3–6 months of related experience, with preferred familiarity with medical insurance and hospital software. Strong customer service and teamwork are essential.