Patient Services Coordinator, Clinic Reception

3M HEALTHCARE; South Haven (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Family Medicine in South Haven, MI is seeking a Practice Support Assistant (Clinic Receptionist) for full-time 40 hours/week. You will welcome patients, assist with check-in, scheduling, and coordinate tests and referrals.

You’ll verify insurance, collect co-pays, and keep records current in the practice management system. Qualifications include a high school diploma or GED and 3–6 months of related experience.

Qualifications

• High school diploma or GED required.
• 1–2 years of receptionist or customer service experience preferred.
• Excellent verbal and written communication, professional customer-service skills.
• Strong organizational skills and ability to handle confidential information.

Responsibilities

• Answer phones, greet patients, and provide courteous customer service.
• Assist patients with check-in, schedule appointments, and coordinate tests and referrals.
• Register patients and confirm demographic and insurance information using the practice management system.
• Determine co-payments, verify insurance, and collect payments.
• Enter charges and payments into MISYS/Tiger (or similar) and prepare encounter forms with correct ICD‑9 and CPT codes.
• Maintain accurate, up-to-date patient medical records per required standards.
• Obtain patient authorizations for transfer of private health information.
• Perform light clerical duties and front-desk support as needed.

Skills

Verbal communication

Customer service

Teamwork

Organizational skills

Confidentiality

Education

High school diploma or GED

Tools

Medic

Misys

Tiger

Job description

Bronson Family Medicine in South Haven, MI is seeking a Practice Support Assistant (Clinic Receptionist) for full-time 40 hours/week. You will welcome patients, assist with check-in, scheduling, and coordinate tests and referrals.

You’ll verify insurance, collect co-pays, and keep records current in the practice management system. Qualifications include a high school diploma or GED and 3–6 months of related experience.