Practice Support Assistant (Clinical Receptionist) - Full Time - Diabetes & Endocrinology - Kal[...]

3M HEALTHCARE; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bronson Healthcare Group is seeking a Practice Support Assistant (Clinical Receptionist) for the Diabetes & Endocrinology department at Bronson Methodist Hospital in Kalamazoo, MI. The role focuses on patient intake, scheduling, insurance verification, payments, and general office tasks.

Responsibilities include data entry in the PMS, payment processing, scheduling, and maintaining confidential patient records, while supporting clinical staff and providers in a fast-paced hospital setting.

Qualifications

• High school diploma, GED, or equivalent.
• 3–6 months of related experience; prior experience with medical insurance preferred.
• Keyboarding and computer skills; experience with hospital-based programs (Medic/Misys/Tiger) desired.
• Excellent verbal, written, and customer-service communication skills.
• Strong organizational, filing, and prioritization abilities.
• Basic math proficiency and accurate use of office equipment.
• Ability to maintain confidentiality of sensitive medical information.
• Team-oriented attitude and professionalism in a clinical setting.

Responsibilities

• Register patients, confirm demographic and insurance information, and enter data into the practice management system.
• Determine co‑payments using electronic insurance verification, collect payments, and enter charges into the MISYS/Tiger system with correct ICD‑9 and CPT codes.
• Schedule, coordinate, and confirm patient appointments, tests, and referrals based on provider preferences.
• Answer phones, take messages, route callers, and provide consistent, professional service.
• Maintain and organize patient medical records, ensure confidentiality, and obtain authorizations for transfers.
• Perform basic office duties such as sorting mail, copying, faxing, ordering supplies, and completing forms.
• Prepare encounter forms and reports, type and proofread correspondence, and maintain a clean work environment.
• Manage provider schedules, run MISYS/Tiger reports, and handle daily deposit verification.
• Assist with medication room stocking, special projects, and any additional duties assigned by physicians or supervisors.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Teamwork

Education

High school diploma / GED

Tools

MISYS/Tiger

Job description

Position Title: Practice Support Assistant (Clinical Receptionist) - Full Time - Diabetes & Endocrinology

Location: BMH Bronson Methodist Hospital, Kalamazoo, MI

Overview

The Practice Support Assistant supports clinical operations in the Diabetes & Endocrinology department by managing patient intake, scheduling, insurance verification, payment collection, and administrative tasks. This role requires strong customer service, computer proficiency, and adherence to confidentiality standards.

Key Responsibilities

• Register patients, confirm demographic and insurance information, and enter data into the practice management system.
• Determine co‑payments using electronic insurance verification, collect payments, and enter charges into the MISYS/Tiger system with correct ICD‑9 and CPT codes.
• Schedule, coordinate, and confirm patient appointments, tests, and referrals based on provider preferences.
• Answer phones, take messages, route callers, and provide consistent, professional service.
• Maintain and organize patient medical records, ensure confidentiality, and obtain authorizations for transfers.
• Perform basic office duties such as sorting mail, copying, faxing, ordering supplies, and completing forms.
• Prepare encounter forms and reports, type and proofread correspondence, and maintain a clean work environment.
• Manage provider schedules, run MISYS/Tiger reports, and handle daily deposit verification.
• Assist with medication room stocking, special projects, and any additional duties assigned by physicians or supervisors.

Qualifications

• High school diploma, general education degree (GED), or equivalent.
• 3‑6 months of related experience; prior experience with medical insurance preferred.
• Keyboarding and computer skills; experience with hospital‑based programs (Medic/Misys/Tiger or other practice management systems) desired.
• Excellent verbal, written, and customer‑service communication skills.
• Strong organizational, filing, and prioritization abilities.
• Basic math proficiency and accurate use of office equipment.
• Ability to maintain confidentiality of sensitive medical information.
• Team‑oriented attitude and professionalism in a clinical setting.

Shift & Schedule

First Shift – Full Time, Weekly Hours: 40. Scheduled weekly hours; time type is full time.

About Bronson Healthcare Group

Bronson Healthcare Group and its affiliates (“Bronson”) provide comprehensive medical services to the community. Bronson fosters a culture of positivity, compassion, and teamwork.