Patient Services Coordinator – Medical Front Desk

Beacon Health System; Kalamazoo (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Beacon Health System in Kalamazoo, MI, is seeking a customer service–oriented administrative assistant to support patients and customers in a medical setting. You will greet patients, check them in/out, and gather required documentation, while verifying demographics and handling insurance precertifications.

The role involves entering demographic data, scheduling appointments, and handling billing tasks such as charges submission, co-pay collection, and daily reconciliation.

Qualifications

• Front desk and patient check-in experience
• Ability to verify insurance and collect payments
• Proficient in documenting demographic data

Responsibilities

• Greets patients and visitors, checks in/out, and collects necessary documents
• Verifies and enters demographic information
• Obtains and verifies insurance authorizations/precertification and schedules appointments
• Enters, reviews and submits charges for procedures daily
• Collects co-payments and reconciles daily reports and deposits

Skills

Customer service

Data entry

Medical office experience

Education

HS diploma or equivalent

1 year related experience

Job description

Beacon Health System in Kalamazoo, MI, is seeking a customer service–oriented administrative assistant to support patients and customers in a medical setting. You will greet patients, check them in/out, and gather required documentation, while verifying demographics and handling insurance precertifications.

The role involves entering demographic data, scheduling appointments, and handling billing tasks such as charges submission, co-pay collection, and daily reconciliation.