Patient Access & Scheduling Coordinator

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Maryland Medical System in Glen Burnie, MD seeks an adaptable clerical professional to support clinical operations. You will handle front-desk reception, schedule clinics, register patients, verify insurance, and process copays.

The role requires strong customer service, attention to detail, and teamwork within a multi-disciplinary hospital setting. Responsibilities include managing appointment calendars, processing referrals, coordinating charts and labs, and ensuring accurate

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare front-desk experience preferred.
• Certification in scheduling/registration preferred.

Responsibilities

• Greet and screen visitors and callers, providing general information.
• Verify appointments and manage telephone scheduling.
• Register patients and capture complete demographic and insurance information.
• Process co-pays and patient payments; maintain accurate ledgers.
• Maintain and update appointment calendars and physician schedules.
• Process referrals and notify staff of patient arrivals.
• Prepare examination rooms and maintain cleanliness.
• Coordinate and file charts, labs, and x-rays as needed.
• Discharge patients with proper scheduling of follow-ups and services.

Skills

Customer service

Telephone management

Scheduling

Registration

Copay collections

Interpersonal skills

Verbal/written communication

Patient information systems

Education

High School Diploma or GED

Experience in healthcare front-desk

Scheduling/registration certification preferred

Tools

Patient Information Systems

Job description

University of Maryland Medical System in Glen Burnie, MD seeks an adaptable clerical professional to support clinical operations. You will handle front-desk reception, schedule clinics, register patients, verify insurance, and process copays.

The role requires strong customer service, attention to detail, and teamwork within a multi-disciplinary hospital setting. Responsibilities include managing appointment calendars, processing referrals, coordinating charts and labs, and ensuring accurate