Patient Services Front Desk Coordinator

University of Maryland Medical System; Chestertown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Maryland Medical System is seeking a front desk clerk to support clinical operations. You will manage patient check-in, scheduling, registration, and copay collections, ensuring accurate information and smooth visits.

Responsibilities include answering phones, verifying demographics and insurance, processing referrals, and maintaining appointment calendars across sites. A professional, customer-focused demeanor and healthcare front-desk experience are preferred.

Qualifications

• High School Diploma or GED is required.
• One year of customer service experience.
• One year of front-desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance prior to a visit.
• Registers all patients at each visit utilizing established policies.
• Receives and documents patient payments including co-pays.
• Schedules patients for physician visits and maintains calendars.
• Processes all referral requests by physicians and patients promptly.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and maintains medical records according to protocols.
• Discharges each patient with scheduling and receipts as appropriate.
• Travel between sites may be required based on coverage needs.

Skills

Interpersonal skills

Customer orientation

Verbal & written communication

Patient information systems

Education

High School Diploma or GED

Scheduling and registration certification

Job description

The University of Maryland Medical System is seeking a front desk clerk to support clinical operations. You will manage patient check-in, scheduling, registration, and copay collections, ensuring accurate information and smooth visits.

Responsibilities include answering phones, verifying demographics and insurance, processing referrals, and maintaining appointment calendars across sites. A professional, customer-focused demeanor and healthcare front-desk experience are preferred.